Shipping policy

At SiNuXprime, we proudly serve customers worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered for our international customers.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Processing includes order verification, quality checks, and preparation for dispatch.
Orders are not shipped on weekends or public holidays.

2. Shipping Destinations

We ship internationally, including but not limited to:

United States
United Kingdom
Germany
European Union countries
Canada
Australia
And many other international destinations worldwide

If shipping is not available to your location, you will be informed during checkout before completing your order.

3. Shipping Time (International Orders)

As we operate using an international dropshipping model, delivery times may vary depending on destination, customs processing, and local courier services.

Estimated Delivery Time

United States / United Kingdom / Germany / European Union:
7–15 business days
Other international destinations:
10–20 business days

🟢 Please note: These timeframes are based on our experience with international deliveries and are provided to help you plan your purchase. Most orders arrive within the stated timeframe, and we remain available to assist you throughout the delivery process.

4. Shipping Costs

Shipping fees (if applicable) are clearly displayed at checkout.
We may offer free international shipping on selected products or promotional offers.
Any customs duties, import taxes, or local fees charged by destination countries are the responsibility of the customer, unless otherwise stated.

5. Customs, Duties & Import Taxes

International shipments may be subject to customs inspections and import regulations.
SiNuXprime is not responsible for delays caused by customs clearance procedures.
Customers are responsible for complying with their local import laws and regulations.

6. Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to become active after dispatch.
Tracking information may update in stages as the package moves between countries.

7. Delays & Delivery Support

While most orders arrive within the estimated timeframe, occasional delays may occur due to customs, weather conditions, or courier operations.
If your order takes longer than expected, our support team is always available to assist you and provide updates.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.
We cannot be held responsible for delivery issues caused by incorrect or incomplete addresses.
Additional reshipping charges may apply if an order is returned due to address errors.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Kindly provide clear photos of the package and items received so we can assist you promptly.

10. Split Shipments

Orders containing multiple items may be shipped separately to ensure faster delivery.
You may receive more than one tracking number for a single order.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or shipping partners. Any updates will be posted on this page with a revised date.