Refund policy

& Return Policy

At SinuXprime, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns & Refunds

We accept returns or refunds only under the following conditions:

The item arrived damaged
The item is defective
The wrong item was received

Customers must contact us within 7 days of delivery and provide clear photo or video proof of the issue.

Items Not Eligible for Return or Refund

We do not accept returns or refunds for:

Change of mind or personal preference
Wrong size, color, or variant selected by the customer
Delivery delays caused by customs, courier partners, or force majeure
Incorrect or incomplete shipping address provided by the customer
Normal wear and tear
Opened or used personal care / cosmetic products
Gift cards or digital products

Your Satisfaction, Our Highest Priority

At SiNuXprime, we are committed to providing every customer with a secure, transparent, and exceptional shopping experience. We understand that purchasing internationally requires trust, and we take that responsibility seriously.

Your satisfaction is our priority. Every genuine product concern is reviewed individually by our Customer Care Team, with the aim of providing a fair and appropriate resolution.
- Damaged, Defective or Incorrect Items
  If your order arrives damaged, defective, or materially incorrect, please contact our Customer Care Team as soon as possible with the relevant order details and supporting photographs or videos. Once the issue has been verified, we will arrange an appropriate resolution in accordance with the circumstances of the order.
- Return Assistance
  If a physical return is required and the return is confirmed to be our responsibility, you will not be required to bear the applicable return cost. Our team will provide clear return instructions and guide you through the process from start to finish.
- Refund Without a Return — Where Applicable
  In certain eligible circumstances, we may determine that returning the product is unnecessary. In such cases, you may be permitted to keep the product while receiving a refund, with only the applicable original shipping cost deducted where relevant. This means you may receive your refund without the inconvenience of sending the product back.
- Individual Review of Every Case
  We do not apply a one-size-fits-all approach to customer concerns. Each request is carefully reviewed based on the product, order circumstances, and nature of the issue before a resolution is provided.
- Clear & Responsible Resolution
  Our team will always communicate the applicable resolution clearly before any return or refund action is taken. Please do not send any product to a return address unless our Customer Care Team has specifically provided the appropriate return instructions.
OUR CUSTOMER COMMITMENT

At SiNuXprime, we believe that premium service is defined not only by the products we offer, but also by how responsibly we support our customers after every purchase.

We value your trust above a single transaction. Our approach is centered on customer satisfaction, fair resolutions, and long-term relationships—not simply on the profit or loss associated with an individual order.

When a genuine issue occurs, our goal is to make the resolution simple, transparent, and as convenient as reasonably possible for you.

Thank you for choosing SiNuXprime.
Your trust is the foundation of our service.

Refund Process

Once your claim is approved, refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method used at checkout.
Shipping fees (if any) are non-refundable.