Privacy policy

Last updated: February 2026

SiNuXprime (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

By accessing or using our website and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

When you visit or use our store, we may collect the following types of personal information:

Personal Information You Provide

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by third-party payment providers)
Order and transaction information
Communications you send to us (customer support messages, emails)

Information Collected Automatically

IP address
Device type, browser type, and operating system
Pages viewed, time spent on our website, and interaction data
Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Manage payments, shipping, returns, and refunds
Improve our website, products, and services
Send order updates and important service-related communications
Send promotional emails or marketing messages (you can opt out anytime)
Detect and prevent fraud or unauthorized activity
Comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing activities.

You can manage or disable cookies through your browser settings or our cookie banner, where applicable.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

Shopify, which powers our online store
Payment processors (to securely process payments)
Shipping and fulfillment partners
Analytics and marketing partners
Legal or regulatory authorities when required by law

These third parties are required to protect your information and use it only for the intended purpose.

5. International Data Transfers

We operate internationally, and your information may be transferred to and processed in countries outside your country of residence.

When transferring data internationally, we rely on legally approved safeguards, including Standard Contractual Clauses where applicable, to protect your personal information.

6. Your Rights

Depending on your location (USA, EU, UK, or other regions), you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Request a copy of your data (data portability)
Opt out of marketing communications
Opt out of targeted advertising or data sharing

To exercise any of these rights, please contact us using the details below.

7. Marketing Communications

You may receive promotional emails from us. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

Even if you opt out of marketing emails, we may still send essential service-related messages (such as order confirmations).

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, and resolve disputes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.